Refund Policy

MGC Garments (SMC-PRIVATE) LIMITED

Address: Cha Nakki Wala Post Office, Ameer Pur Saddat, Ali Pur Kanju, Kahror Pacca, Pakistan

Phone: 03039637767

Email: mgcgarments@gmail.com

1. When are refunds allowed?

Refunds are allowed for defective or incorrect garments.

2. What is the refund request period?

Refund requests must be made within 7 days of delivery.

3. Are customized garments refundable?

Customized or altered garments are non-refundable.

4. How can a refund be requested?

Customers must contact us with order details and issue description.

5. Is proof required for refund?

Yes, photo or video proof is required.

6. How long does refund processing take?

Refunds are processed within 7–14 working days.

7. How are refunds issued?

Refunds are issued through the original payment method.

8. Are shipping charges refundable?

Shipping charges are non-refundable.

9. What if the item is damaged in transit?

A replacement or refund will be offered after verification.

10. Are sale items refundable?

Sale or discounted items may not be refundable.

11. Can items be exchanged instead of refunded?

Yes, exchanges are allowed subject to stock availability.

12. What if the wrong size is delivered?

Exchange will be offered if available.

13. Can a refund request be rejected?

Yes, if policy conditions are not met.

14. Who approves refunds?

Refunds are approved by management.

15. How can customers contact for refund issues?

Customers can call 03039637767.